Coastal Creek Animal Hospital

Coastal Creek Animal Hospital is a small-animal veterinary clinic in Summerville, South Carolina, located on Old Trolley Road. It treats dogs and cats. Reviews frequently describe a clean, newer-looking facility and staff who are attentive during visits.

Services

•Dog and cat veterinary care
•New patient visits and routine examinations
•Vaccinations
•Treatment planning and written care recommendations/estimates discussed during appointments

Pricing

No published pricing information is available.

People

Recent reviews mention Dr. Mack and Dr. Cook.

Reviews

Coastal Creek Animal Hospital has a 5.0/5 Google rating from 130 reviews. Common themes include friendly, professional staff; compassionate handling of nervous pets; and clinicians who take time to answer questions and listen to concerns. One recent review describes a misunderstanding about which services were authorized and notes that payment was required when services were performed; that reviewer later updated that Dr. Mack reached out to apologize and offered to help make things right.

Reviews for Coastal Creek Animal Hospital

Note: Showing the 5 most recent Google reviews out of 130 we track in total. Recent reviews may not be representative of overall sentiment.

Susie

1 month ago

I had my first visit to this veterinary office recently with my Yorkie, Penelope. There were several things I liked. The doctor was knowledgeable and took time to examine Penelope, the front desk staff was very friendly, and the office itself was clean and welcoming. Unfortunately, my experience afterward was extremely disappointing. After the doctor finished the exam, a veterinary technician came in with a clipboard containing the doctor’s recommendations, totaling more than $900. I explained multiple times that I am on a fixed income and could only pay for the office visit and the one vaccine Penelope was due for that day. I specifically stated several times that I would need to schedule any additional recommended services for a later date. The technician crossed off one item worth around $400, but there was still more than $500 remaining on the estimate. Again, I told him that I only wanted the office visit and vaccine that day. He then took Penelope to the back and returned quite a while later with a bill for over $500. I was shocked and honestly wanted to cry. I had repeatedly communicated my financial limitations and what services I was authorizing. As a first-time client, I did not realize I was expected to go line-by-line through the estimate and specifically identify what should be removed. I believed that clearly stating, multiple times, that I only wanted the office visit and one vaccine would be sufficient. When I explained that I could not afford the bill and asked whether I could pay part now and part next month, I was told that payment is due when services are rendered. While I understand and respect office policies, this situation resulted from a communication breakdown. What disappointed me most was that not a single person acknowledged the misunderstanding or offered a simple apology. As a former nurse, I was taught that when a misunderstanding occurs, we listen to the patient, acknowledge the situation, and try to make it right. Even a sincere “I’m sorry this happened” would have gone a long way. I genuinely liked the doctor and the front desk staff, but because I did not feel heard and because my concerns were never acknowledged, I will not be returning. Pet owners deserve to have their financial boundaries respected and their instructions clearly understood before services are performed. **Update** Dr Mack reached out to me regarding my visit and said how sorry she was that my first experience with them turned out the way it did and offered to do what she could to make it better for me. I really appreciate her reaching out. That meant a lot 💕

Ashley Rugheimer

1 month ago

The staff at Coastal Creek animal Hospital were extremely professional, kind, and knowledgeable. They took the time to get to know my dog at her new patient visit and they gave me excellent feedback! I could tell my dog enjoyed this Veterinary office compared to her prior office. Another bonus is that the office is super nice and new. I highly recommend!! How kind and lovable the staff were to not only my pet, but also to me during our visit.

Michael Ortiz

1 month ago

Absolutely fantastic Veterinarian. The receptionist was quick, and kind, the Assistant and Veterinarian were compassionate, friendly and knowledgeable, and MORE than happy to answer any question/concerns I had. Would absolutely recommend anyone bringing their pet here.

Toni Whitley

1 month ago

The staff here are amazing and very caring! They treat you like family!!!

Matt and Jen Wilson

2 months ago

The staff were so friendly and helpful. The tech was so nice especially to my toddler and kept her busy while Dr Cook helped me with the dog. Dr Cook was so gentle with my nervous dog and really listened to my concerns and helped me come up with solutions to help him. It was one of the best vet experiences I’ve ever had!